Terms of service

Terms of Service

Effective Date: 21 September 2024

Welcome to Equine Botanicals. By accessing or using our website (the “Site”), you agree to comply with and be bound by the following terms and conditions (the "Terms of Service"). Please review the following carefully before using this Site. If you do not agree to these terms, you should not access or use this Site.

1. General Information

This website is operated by Equine Botanicals. Throughout the site, the terms “we,” “us,” and “our” refer to Equine Botanicals. By visiting our Site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site.

2. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

3. Online Store Terms

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
  • You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.
  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

4. Products and Services

  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
  • We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
  • We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

5. Pricing and Payment

  • All prices listed on our website are in [currency] and are subject to taxes and shipping charges.
  • We reserve the right to modify prices at any time. However, once you place an order, the price for that order will remain the same until the transaction is complete.
  • Payment for products can be made through our approved payment methods, including credit card, PayPal, and other listed payment options.

6. Orders and Billing

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
  • In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

7. Shipping and Delivery

  • We ship products through Australia Post and other preferred carriers. Shipping costs and estimated delivery times will be displayed at checkout.
  • We aim to deliver your product within the specified delivery period. However, we are not liable for delays caused by third-party couriers.
  • International orders may be subject to customs duties and taxes. You are responsible for any additional charges imposed by customs.

8. Refunds and Returns

For details on returns, refunds, and exchanges, please see our Return & Refund Policy [Link to Return Policy].

9. Intellectual Property

  • All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Equine Botanicals or its content suppliers and is protected by international copyright and trademark laws.
  • You are granted a limited license to access and use the Site for personal and non-commercial purposes. You may not modify, reproduce, distribute, or exploit any part of the Site without our express written consent.

10. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content:

  • For any unlawful purpose.
  • To solicit others to perform or participate in any unlawful acts.
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • To submit false or misleading information.

11. Disclaimer of Warranties and Limitation of Liability

  • We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
  • In no case shall Equine Botanicals, our directors, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of the Site or any of the products procured using the Site.

12. Indemnification

You agree to indemnify, defend, and hold harmless Equine Botanicals and our affiliates, partners, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service.

13. THC Disclaimer for Competition Animals

Our products are derived from hemp, which is subject to stringent testing to ensure it contains only trace amounts of THC. However, we would like to inform customers that:

  • Traces of THC: While our products contain only trace amounts of THC (below the legal limit), horses consuming our products could still test positive for THC in competition settings.
  • Competition Animals: If your horse or poultry participates in regulated events or competitions where drug testing is required, we advise consulting your veterinarian before using any hemp-based products. We cannot guarantee that traces of THC will not be detected in such tests.
  • Responsibility: It is the customer’s responsibility to verify and adhere to the regulations and guidelines of the specific competitions in which they are participating.

14. Termination

We may terminate or suspend your account and access to the Site immediately, without prior notice or liability, for any reason, including but not limited to breach of the Terms.

15. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia.

16. Contact Information

For any queries or further information about our Terms of Service, please contact us at:

  • Email: admin@equinebotanicals.com.au
  • Phone: 0488 776 566